Hotel FAQs
 

Housing Policy

InterGrowth Conference registration is required before an attendee can book a reservation in the official InterGrowth room block at the ARIA.

Please direct any questions on the policy to events@acg.org or 312-957-4267.

 

What is the official hotel and venue for InterGrowth 2017?

ARIA Resort & Casino
3730 S. Las Vegas Blvd
Las Vegas, Nevada, USA, 89158

The ARIA will not accept reservation requests in the InterGrowth room block by phone call or online.

All reservations in the InterGrowth room block are managed by ShowCare (ACG’s official housing provider) until the official housing deadline of Thursday, March 23, 2017. at 5:00 p.m. ET. After this date, all reservations will be processed and no changes can be made until Thursday, April 6, 2017. At that time, you will need to contact the hotel directly to change and/or cancel your reservation.

 

What is the discounted the room rate at the ARIA?

Standard Guest Room: $209.00 per night (plus tax and resort fee*)

 *A reduced daily resort fee of $20.00 (plus tax) will be applied to all reservations. The resort fee includes: Property-wide high-speed internet access (public spaces and in room), unlimited local and toll-free calls, airline boarding pass printing, daily newspaper and access to The Spa at ARIA Fitness Center.

 

Can I make my hotel reservation now?

Attendees must first complete their InterGrowth Registration. Once that is submitted, all registered attendees can book their rooms. Each registrant receives access to reserve one hotel guest room at the ARIA as available.

We encourage all attendees to book their rooms right away and not delay to better ensure availability.

 

HOW DO I MAKE A HOTEL RESERVATION?

You must register for InterGrowth 2017 before you can reserve a hotel room at the ARIA in the official InterGrowth room block. If you have already registered, but did not secure your hotel at that time, please return to InterGrowth Attendee Resource Page and log in to be directed to the InterGrowth Hotel Reservations Website where you will be eligible to reserve a guest room based on availability. Please have your registration confirmation number handy (located in the registration email confirmation).

The ARIA will not accept reservation requests in the InterGrowth room block by phone call or online.

Be sure to book your hotel reservation as soon as possible, as space is limited. Rates cannot be guaranteed after the housing cutoff date of Thursday, March 23, 2017.

Should a guest cancel their InterGrowth Conference Registration, ACG reserves the right to cancel the corresponding hotel reservation in order to make a room available for another registered attendee.

 

What type of guest rooms are available to reserve?

InterGrowth attendees are eligible to reserve standard or “run of house” guest rooms.

Suites, upgraded guest rooms and hospitality suites are reserved for VIPs and InterGrowth Sponsors (by request and based on availability). If you are interested in an upgrade, please contact ACG at events@acg.org.

 

Can I book more than one room?

No. Due to the number of attendees who wish to reserve a room at the ARIA and the limited number of rooms available, each InterGrowth registrant is able to reserve only one hotel room. To reserve additional rooms, each additional member of your party must register for InterGrowth and reserve the additional rooms under his or her name.

If you have questions about the possibility of reserving a block of rooms in conjunction with a sponsorship, please contact events@acg.org.

 

I am member of the ACG Global Board of Directors. Do I make my own hotel reservation?

All ACG Board of Directors are responsible for registering for InterGrowth 2017 and making a hotel room reservation at the host hotel.

Registration: ACG Board Members are responsible for all registration fees for InterGrowth. Please visit the InterGrowth 2017 Registration website to complete your registration.

Housing: ACG Board Members are able to reserve a hotel room at the host hotel during the InterGrowth 2017 Registration process. Hotel rooms have been set aside and protected for all board members so that each member can go into the system and reserve a hotel room at his/her leisure. Please make all reservations prior to Thursday, March 23, 2017.

Should you have any questions regarding InterGrowth Registration or Housing Reservations, please contact Shannon Buenik at 312-957-4275.

 

Who do I contact with general housing questions or issues?

Please direct all of your housing questions and issues to ShowCare (ACG’s Official Housing Provider) at acg@showcare.com or by calling ACG Global at 312-957-4282.

Hotel name changes and/or cancellations must be submitted in writing via email to acg@showcare.com.

Your reservation is guaranteed against the credit card given when making your reservation. The hotel will receive all reservation information on March 23, 2017. After this date, your card will be charged an advanced deposit of one night’s room & tax which will be credited to your folio upon arrival. Cancellations made within 48 hours of the reservation will result in forfeiture of your entire deposit and loss of your reservation.

 

What is the ARIA’s reservation cancellation policy?

The ARIA requires a 48-hour cancellation notice.

All reservations in the InterGrowth room block are managed by ShowCare (ACG’s Official Housing Provider) until the official housing deadline of Thursday, March 23, 2017, at 5:00 p.m. ET. After this date, all reservations will be processed and no changes can be made until Thursday, April 6, 2017. At that time, you will need to contact the hotel directly to change and/or cancel your reservation.

 

How do I change or cancel my hotel reservation?

Prior to March 23, 2017:  Please contact ShowCare (ACG’s Official Housing Provider) at acg@showcare.com or ACG Global at 312-957-4282.

After April 6, 2017:  Contact the ARIA directly to change and/or cancel your reservation(s) by calling 866-359-7757.

All reservations in the InterGrowth room block are managed by ShowCare (ACG’s Official Housing Provider) until the official housing deadline of Thursday, March 23, 2017, at 5:00 p.m. ET. After this date, all reservations will be processed and no changes can be made until Thursday, April 6, 2017. At that time, you will need to contact the hotel directly to change and/or cancel your

 

I have already registered online. How do I now make a hotel reservation?

Please log into the InterGrowth Attendee Resource Center using the registration confirmation code sent in your registration confirmation email, and you will be directed to the InterGrowth Hotel Reservations Website where you will be eligible to reserve a guestroom (based on availability).

If you have any problems with making your reservation, please contact ShowCare (ACG’s Official Housing Provider) at acg@showcare.com or by calling ACG Global at 312-957-4282.

 

I called the hotel to make a reservation and they told me to call ACG for approval.

The ARIA will not accept reservation requests in the InterGrowth room block by phone call or online.

To reserve a hotel room at the ARIA, you must first register for InterGrowth 2017. Once you have reached the confirmation page of the InterGrowth Registration website, you will be passed through to the secured Hotel Reservations website.

If you have already registered for InterGrowth, you should log back into the InterGrowth Attendee Resource Center to access the secured Hotel Reservations website.

 

I am mailing in my registration payment, but I want to make my hotel reservation online.

Once your registration and payment are received and processed, we will send you a confirmation email that contains a link to InterGrowth Attendee Resource Center as well as your log-in credentials. You will need to log in to this website in order to access the secured Hotel Reservations Website.

 

I just made a name change for an InterGrowth Registration. Can I change the name on the hotel reservation as well?

Registration substitution (i.e., name change) does not automatically change the corresponding hotel reservation. Hotel reservations are not transferable. The substituting attendee will need to contact ShowCare at acg@showcare.com with proof of the name change (email confirmation) to complete a new hotel reservation and submit a new credit card to secure the reservation.

The original InterGrowth registrant and/or new InterGrowth registrant is responsible for contacting ShowCare to make any changes or to cancel an existing hotel reservation. A hotel reservation must be cancelled 72 hours prior to scheduled arrival date to receive a full refund of the first-night deposit. Registrants who fail to check in on their scheduled arrival date (no-show), forfeit their first-night deposit.

ACG is not responsible for any hotel no-show penalty.

 

I just cancelled my InterGrowth Registration. What happens to my hotel reservation?

Should you need to cancel your InterGrowth Conference Registration, ACG will cancel the corresponding hotel reservation in order to make a room available for another registered attendee. The hotel reservation will be cancelled upon the confirmation of a cancelled InterGrowth registration. Please contact events@acg.org with questions.

If someone is taking your place, please complete a name change. See above.

 

Can I make a hotel reservation through the InterGrowth Housing without a credit card to guarantee my reservation?

No, all hotel reservations must be guaranteed with a valid credit card.

 

What if I don’t check in on my scheduled arrival date?

If you do not check-in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged the penalty of the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

 

Can I contact the hotel directly to make a hotel reservation at ACG’s discounted rates or to change my existing reservation?

No. To obtain ACG’s discounted room rates, new reservations and changes must be made through ShowCare, the official housing provider for InterGrowth 2017. ShowCare (ACG’s Official Housing Provider) can be reached at acg@showcare.com or contact ACG Global by phone at 312-957-4282.

To make a reservation, please register for InterGrowth or if you have already registered, please log back in to the InterGrowth Attendee Resource Center to be directed to the secured Reservation website.

 

Will I receive a hotel confirmation number after booking my hotel through the InterGrowth Reservations Website?

All hotel reservations made through the InterGrowth Reservations website are managed by ShowCare, the official Housing provider for InterGrowth. A final hotel confirmation will be emailed to you 14 days prior to the conference confirming your reservation.

 

Where is the ARIA located?

3730 S. Las Vegas Blvd
Las Vegas, Nevada, USA, 89158

 

I need help with Sponsorship Housing?

Please contact Maggie Endres at mendres@acg.org or 312-957-4257 with questions regarding sponsorship housing.

 

I want to arrive earlier/stay later than the system is showing as available. How can I adjust my reservation?

If you would like to arrive earlier or extend your stay in Las Vegas, please contact acg@showcare.com or by calling ACG Global at 312-957-4282.